Returns & Exchanges

At Zamel’s, we want you to be completely satisfied with your purchase, which is why we offer a 30-day money-back guarantee for change of mind. Please ensure all items are returned in their original, unworn condition with all packaging and certificates included.

Return Process

• 1.
  Check Eligibility

  Verify that your item is within the 30-day return window and remains in its original, pristine condition without any custom engravings.

• 2.
  Pack Your Item

  Securely place the jewellery in its original presentation box and include a copy of your tax invoice or proof of purchase.

• 3.
  Choose Return Method

  You can return your item to any Zamel’s physical store nationwide for an immediate exchange or visit our online portal to generate a prepaid shipping label.

• 4.
  Processing and Refund

  Once our quality assurance team inspects the returned piece, your refund will be processed back to your original payment method within 5-7 business days.